Rene F. Indianapolis
I had called S & S Heating & AC when my mother’s air conditioner was making a horrible noise back in August. It was evening when I contacted them so it was after hours and when most companies would immediately categorize the call as emergency hours. What was impressive is that the owner, Adam, was immediately concerned about the well being of my mother first, once it was known that she was a retiree. He wanted to make sure she was comfortable and if she needed immediate help. Once she described the noise she was hearing and the temperature in the house (luckily this was during some of the cooler days in August) they determined she would be okay through the night and he promised to come out first thing the next morning. He arrived when he said he would, assessed the problem and offered solutions that worked. Adam advised my mother that the motor on the unit should have been under warranty and the repair covered. The original company that installed the AC unit never informed her of this. The honesty, the quality of service and the care that Adam and S&S Heating & AC showed were greatly appreciated and we will continue to use their service.
Joe B. New Palestine
We have been customers of S&S Heating and Cooling for a long time now, so when our air conditioner finally bit the dust after 25+ years, we naturally gave them a call. Keith, one of the managers there, came out and gave a solid estimate, and we accepted his bid. He said he could have installers out within the next few days, because this happened around the Fourth of July week.
His installers showed up July 5th, and took a little more than half a day to do a total teardown and install. The installer was a guy named James, who was conscientious, hard working, and detailed. His manager, Brian, came out to help with the installation a little later, and he, too, was all of the above adjectives. A couple of friendlier service people you will not meet.
After the installation, they tested the system, and they found that they had the wrong sized filter for the air handler. I said that as long as they got me one within the week, that would be fine, but they brought the right sized filter to us the very same day. I would flat out use these guys if I run into HVAC problems. They’ve always taken care of us!
Friendly, efficient personnel and professional explanation of all procedures performed.
Friendly, professional dood service in a timely fashion 5 stars!
home town feel
Sam did a great job! He arrived when he said he would, which was critical for us in a no heat situation. Thank you!!
Always willing to come out in emergencies, respectful and really nice to boot!
These are hard working and honest people at S & S Heating. They come as fast as anyone, maybe faster, in an emergency and their rates are fair and competitive, lower than the larger companies that service the area. They are neat and clean while performing their service. They never have to come back and finish a job as it is finished when they leave. I purchased a new furnace from S & S two years ago. Their costs were lower than all the quotes I got from a lot of people too. I would recommend S & S highly. They get five stars from me.
Keith is fantastic…honest, knowledgeable and efficient; I could not ask for better. Cindy, in the office, is great, too, as she offers excellent customer service which, sadly, is becoming a thing of the past.
They always take such good care of us @ signofthetymessalon. we appreciate them very much!!
Fast friendly service! Very reliable!
ac stopped working on a 90+ degree day. I’m sure S&S was very busy that day. they still made it out that evening. had us fixed in a matter of 30 minutes or so. Minimal cost and we were able to sleep in a comfortable room that same night. Thanks S&S. I was blown away.
fast friendly service.